These terms apply from publication. The version accepted at checkout remains attached to your booking.
Who handles your information
ISLE BOOKING is a proprietor-operated business owned by Chersha Mohammed that handles information for this booking platform. Address: ISLE BOOKING, Ward 7, Kadmat, Lakshadweep District, Lakshadweep 682556, India. Contact: islebooking.in@gmail.com, +919446066107. Privacy/grievance requests are handled by Chersha Mohammed, Owner and Grievance Officer, through the email, phone and address above.
Information and purposes
We collect account and contact information, booking and traveller details, payment references, support communications and relevant security/device logs to provide bookings, authentication, assistance, fraud prevention, accounting and required compliance. Traveller identity/permit document collection is not part of the current launch scope. Adults providing a child's information must have appropriate authority.
Host/provider verification may require business, identity, bank and permission information to verify suppliers, prevent fraud and arrange payouts. Access to these records is limited to those who need them for the task.
Sharing and payments
We share necessary booking information with the actual supplier and, where relevant to a requested service, permit authorities. Razorpay processes payments, Google Maps provides location search and maps, and MSG91 delivers authentication and transactional messages. Our hosting and private storage services process the records needed to operate the platform. These providers may process information in the locations in which they operate, subject to applicable safeguards. We do not sell personal data.
Payment credentials are handled by the payment provider's checkout. Isle Booking does not store full card numbers, CVV, UPI PINs or payment authorisation OTPs. Authentication verification records are separate from payment credentials.
Retention and requests
The following periods are our retention schedule. We review records and handle access, archiving and deletion through automated cleanup and scoped manual procedures. Necessary records may be retained for an unresolved dispute or applicable legal obligation. Backup copies expire under the backup retention schedule and are not available for ordinary operational use.
Our cleanup periods are 90 days for full notification content, 30 days for raw payment webhook data, and 24 hours after expiry for quotes whose terms were not accepted. Scheduled cleanup removes or redacts this content; necessary operational records remain. These periods do not determine retention of booking, payment, complaint, compliance or financial records.
Essential booking and financial records are retained for eight years from the end of the relevant financial year. These include booking amounts and accepted terms, payment/refund/invoice records, vendor commissions and payouts, and reconciliation evidence. Relevant records may be kept longer for unresolved disputes, investigations or applicable legal obligations. This period does not apply automatically to all identity documents, complaint attachments or unrelated personal information.
Complaint history, outcomes and relevant evidence are retained for three years after closure, or longer for ongoing disputes or applicable legal requirements. Evidence needed to support essential financial records follows the financial-record retention period.
Host verification documents are retained while the host is active and for three years after the relationship ends. Documents for unsuccessful applications are retained for 90 days after final rejection or withdrawal. Relevant documents may be kept longer for disputes or applicable legal obligations.
Email islebooking.in@gmail.com to request access, correction or deletion, withdraw optional consent, or raise a privacy complaint. Requests are handled manually, with a target of a substantive response within 30 days. We may verify your identity and explain why a record must be retained under applicable legal obligations or our approved retention rules. Withdrawing information needed for an active booking may affect fulfilment. Marketing, if introduced, requires a separate optional choice.
Cookies and changes
Essential cookies and browser storage support sign-in, security, checkout and your device-local Trip Planner and preferences. The application does not include advertising trackers. Google Maps and Razorpay Checkout make requests to their own services when you use those features. We do not enable optional marketing or advertising tracking without a separate choice where consent is required.
We publish the effective date of this notice and communicate material changes as applicable. For booking help, see Contact us; for complaint handling, see the support policy.