These terms apply from publication. The version accepted at checkout remains attached to your booking.
Reach us
ISLE BOOKING support: islebooking.in@gmail.com; +919446066107. Hours: daily, 9:00 am–7:00 pm IST (UTC+05:30). Address: ISLE BOOKING, Ward 7, Kadmat, Lakshadweep District, Lakshadweep 682556, India. ISLE BOOKING is a proprietor-operated business owned by Chersha Mohammed.
Send your booking/reference number, a short description, relevant evidence, the remedy requested and your preferred contact details. We may request additional evidence needed to investigate. Never share passwords, payment OTPs, UPI PINs or card security codes.
Response and complaints
Our ordinary response target is within 24 hours. Consumer complaints receive an acknowledgement and ticket number within 48 hours of receipt and redress within one month. While a complaint remains open, we aim to provide updates at least every two working days. Requests received outside support hours retain their original received time.
We provide a copy/record of your complaint and explain the next steps. Outcomes include a written explanation, refund details where relevant, and a route to reconsideration. A request for more information does not reset the original complaint clock.
Approved refund initiation and bank credit estimates are explained separately in the cancellation and refund policy.
Urgent service and safety
For immediate danger, contact local emergency services first. For a time-critical booking issue during an active service, call +919446066107. Urgent support coverage is daily, 9:00 am–7:00 pm IST. Our callback target is within two staffed support hours; the clock pauses outside those hours. For example, a request received at 6:30 pm has a callback target of 10:30 am the following day. This target is not a guarantee that every issue can be resolved in that time.
Escalation
Grievance officer: Chersha Mohammed, Owner and Grievance Officer. Email: islebooking.in@gmail.com. Phone: +919446066107. Postal address: ISLE BOOKING, Ward 7, Kadmat, Lakshadweep District, Lakshadweep 682556, India.
If the issue remains unresolved or you disagree with the outcome, contact the grievance officer using these details. Include the ticket number and the reason for reconsideration.
You may also use the National Consumer Helpline or other competent consumer remedies. Our support process does not restrict statutory rights.
Booking changes
A change request alone does not amend or cancel a booking. The original booking remains in force unless the change is accepted, cancellation is received, or an applicable exception is decided. Cancellation received time determines the applicable refund band.