These terms apply from publication. The version accepted at checkout remains attached to your booking.
Operator and scope
ISLE BOOKING is a proprietor-operated booking business owned by Chersha Mohammed, at ISLE BOOKING, Ward 7, Kadmat, Lakshadweep District, Lakshadweep 682556, India. Udyam registration: UDYAM-LD-01-0001823. The business currently has no GST registration.
Isle Booking is a booking marketplace for stays, activities, rentals and other services supplied by independent hosts/vendors. The supplier is identified in the listing and booking confirmation and is responsible for delivering the service. Isle Booking collects the full booking payment and later pays the vendor, deducting the commission agreed with that vendor. Isle Booking handles booking support, cancellation decisions and platform refunds under these policies.
Individual listing bookings, Trip Planner and private/group activities are available within their disclosed terms. All-inclusive holiday packages and bespoke chartered trips are outside the current launch scope until their separate terms are ready. Combining individual bookings in a checkout does not create an all-inclusive holiday package.
Eligibility and accurate information
The person placing a booking must be at least 18. Provide accurate contact, traveller and permit information, obtain permission to share other travellers' details, and comply with the eligibility and safety requirements shown before booking. Entry permits and transport are not guaranteed by a booking.
Price, consent and confirmation
Before payment, the booking summary shows the final tax-inclusive discounted service price and any disclosed amount payable locally. Isle Booking does not charge a guest booking fee; its revenue comes from the commission agreed with each vendor and deducted from that vendor's payout. Any security deposit is paid directly to the host, separate from the platform total, and its deductions and return are handled directly between the host and customer. Optional extras require affirmative selection. Review the dates, start time, supplier, inclusions, exclusions, eligibility rules and cancellation terms before paying.
A bank debit alone is not confirmation. For instant bookings, confirmation follows verified payment and available inventory. A stay listing can also use host approval: payment is captured and the selected inventory is held while the host decides. Such a stay is not confirmed until the host approves it. The booking flow shows the applicable mode and approval deadline.
If a verified payment cannot be applied to the complete order because the checkout has expired or its inventory holds are no longer valid, no part of that order is confirmed. Support alerts Admin to review and initiate a full refund to the original payment source. An expired checkout is not revived. Refund initiation and bank credit are separate steps, as explained in the cancellation and refund policy.
For an approval-mode stay, the host has 24 hours when check-in is at least 24 hours away, or two hours when check-in is at least two hours but less than 24 hours away. The window begins when the captured payment is processed and the pending booking is created. When check-in is less than two hours away, an otherwise bookable stay follows instant confirmation. Approval must occur before the deadline and check-in. Approval booking is stay-only and is not offered through Trip Planner checkout.
If a pending approval is cancelled by the host or expires, inventory is released and a full booking-amount refund request is created for Admin processing. Cancellation does not mean the bank has already credited the refund. See the refund initiation and credit timelines in the cancellation and refund policy.
Changes, cancellations and problems
A change request does not amend a booking until expressly accepted. If a change cannot be accepted, the original booking remains in force unless cancelled or an applicable supplier-failure rule applies. Read the cancellation and refund policy, service delivery policy and travel and safety policy.
Supplier failure, binding destination closures, and undelivered unsafe services are assessed under those policies, rather than automatically charged as guest cancellations. Contact support promptly with evidence if the service is materially different from what was promised.
Payment and customer rights
Payments are processed through the payment provider identified at checkout. Refunds return to the original payment source. Never share your payment OTP, UPI PIN or card security code to receive a refund.
Indian law applies, without restricting mandatory consumer remedies, statutory complaints, or access to competent consumer forums. Future policy revisions apply prospectively; the terms accepted for an existing booking remain recorded with it.
Contact
Email: islebooking.in@gmail.com. Phone: +919446066107. Support hours: daily, 9:00 am–7:00 pm IST (UTC+05:30). For complaints and escalation, see the support policy. Privacy questions are covered by the privacy policy.